Support
Support
Start with the help area that best matches your question.
Product issue requests are reviewed manually according to policy and applicable law.
Store support
- View order and payment status in your Shopify account.
- Follow fulfillment progress and courier tracking from Shopify order details where available.
- Contact support with the order number for manual product issue review.
- Product issue approval means manual handling; it does not guarantee a refund or replacement.
Distributor support
- Check distributor application status in your account.
- Approved distributors can use the distributor request centre.
- Commission and payout queries are reviewed against verified records and current policy.
- Distributor requests do not automatically create orders, stock movements, payments, commissions, or payouts.
Ingredients, allergies, and unexpected reactions
Please review the ingredient information before use. Do not use this product if you know or suspect that you are allergic to any listed ingredient.
If you are pregnant, breastfeeding, taking medication, or have a medical condition, speak to a qualified healthcare professional before use.
Stop using the product and contact support if you experience an unexpected reaction. Seek urgent medical help for a severe reaction. HC BLACK APEX support cannot diagnose a reaction.
Contact options
Email support@blackapex.lifestyle or use the configured phone and WhatsApp options on the Contact page.
We aim to respond as soon as possible during business days.